Sweap set up for admins
Administrator's guide to setting up your account
General account settings
The event tags - creation and usage
Create guest fields for your account
Adding deletion rules to automatically delete guest data
Set up templates
User roles and permissions
Default user roles in Sweap
Access rights and configuration of standard user roles
User permissions and their functions in Sweap
Setting up new users
Roles and permissions
API and publishing package function
Implementing the event overview page within your website
Implementing the event overview page in an IHK24 website
Import of distributors with EVA
Import groups and committees from EVA master data
Sweap app and devices for check-in
Set up domain and e-mail address
Getting started with Sweap - Basics
Event overview and dashboard
Basic structure of the event overview
The action field and its functions
The calendar view for your events
The event dashboard - overview
Create a new event
Using time zones in Sweap
Duplicate an event to use it as a template
The preview mode for creating e-mails or webpages
Using the correct image sizes
Create text with the HTML-Editor
Customize headlines and text with HTML
Linking emails and websites in Sweap
Support and data protection at Sweap
Data tracking with Sweap
Questions about security & data protection
Send your feedback about Sweap
Search and filter functions
The search function in Sweap
Using the filter function in Sweap
Timely filtering of acceptances and declines
Trainings, online webinars and updates
Create and manage contacts and guests
Create and manage contacts
Manage attributes for guests and divisions
Create and import guest information
Add guests to your list
The guest import with Excel
Edit guest information and change the status manually
The guest source: an indicator of success for your communication
Postal mail invitation and QR code
Setting up and sending e-mails
The guest salutation
Create guest salutation with our salutation assistent
Use your own salutation form in your e-mails
The email types and their use
The different types of email templates
The Email template LA LUNA
E-mail builder: creating e-mails
Configure emails - set up an invitation email
Call to Action Button withinin emails
Create mails more efficient with using the duplicating function
Insert links for virtual events into e-mails
Insert stock photos into emails
Send a test e-mail
Font types in emails
Troubleshooting for E-Mails
Opt in states and bounces
Reduce spam probability of e-mails
Display images correctly in my email
Delivery notification and bounces in the e-mail log
Basics for the successful delivery of e-mails
Tracking email opening rates
Important information about blocked e-mail addresses - status "mailjet: preblocked
Sending out e-mails
Registration pages & Virtual event platform pages
Virtual Event Platform
Creating websites with the website builder
Templates for your webpage
Contents and modules of a website
Texts, colours and design for the registration page
Registration settings and automatically closed registration
Embed your own font in Sweap
CSS & Java Scripts for website customisation
Header and footer within a website
Publish events on your own website
Font types in websites
Setting up the registration form
Configuration of a registration form
Add a checkbox with URL to the registration form
Show and hide form fields
Enter accompanying persons (registration form)
Integrations and modules for the Virtual Event Platform
Operate and monitor events with Sweap
Event status and the stages of your events
Postponing and cancellations of events
The confirmation status from guests
Sweap guestlist app and check-in
Table of Contents
Updated by Ingo
Sweap uses the e-mail provider Mailjet to send the e-mails in order to be able to guarantee excellent performance for a "mass mailing". Due to the interconnection of Mailjet, it can happen that e-mails sent from Sweap are provided with the status "mailjet: preblocked" by Mailjet and cannot be sent.
Why are emails blocked by Mailjet?
Mailjet has set itself the goal of protecting the shipping reputation of its customers (which also includes Sweap). It is irrelevant whether the dispatch was made by you or another Mailjet customer.
You have stored an e-mail address in the guest list in your Sweap account that has already been addressed by you or by other Mailjet customers. If a so-called hard bounce occurs, which was caused either by the recipient (e.g. e-mail address inactive) or by the sender (e.g. high SPAM probability), this address is automatically pre-blocked by Mailjet and provided with the status "mailjet: pre-blocked". It is irrelevant whether this hard bounce was caused by you or another Mailjet sender. As soon as a hard bounce occurs, Mailjet automatically activates preblocking. This preblocking has the purpose of protecting your email reputation and proactively preventing another hard bounce.
You can find more information here:
What happens in the event of a blockage?
If an e-mail address has the status "mailjet: preblocked", Mailjet will not send this e-mail. Mailjet will also prevent any further attempts to send the email.
Where can I see which email addresses are currently blocked?
To do this, go to the "E-mail addresses" menu in the account overview on the left. To find out which addresses have been blocked by Mailjet, select the filter Hard Bounce in the column "Bounce Status" and enter mailjet in the column "Bounce Reason".
How do I go about removing blockages?
- First of all, we would like to ask you to check whether the blocked e-mail address is correct (the possibility of incorrect spelling etc. can be excluded).
- Please send us the e-mail addresses for which the blocking must be removed in writing to email@example.com. We are already working on this, so that you can send us the data directly from your Sweap account in the future.
- Sweap will pass the data on to Mailjet in order to have the block removed as quickly as possible. As soon as this has been done, Sweap will inform you and delete the reason for the bounce in your overview. Note: The status is only updated in the menu "E-mail addresses". In the e-mail log area, the status is only updated as soon as a new dispatch is started.
- After the block has been removed, the e-mail can be sent again.
How can I prevent preblocking in the future?
- To prevent blocking in the future, Mailjet can give your domain a no-block option.
- You write an email to firstname.lastname@example.org with the request to activate the no-block option for the domain [your domain].
- Sweap then creates a ticket at Mailjet and your domain owner must also send an e-mail to Mailjet confirming the no-block option. For this, Sweap will provide you with Mailjet's email address separately.
- As soon as the option has been activated, we will inform you.