Sweap set up for admins
Account setting
Administrator's guide to setting up your account
General account settings
Enable AI Feature
The event tags - creation and usage
Create guest fields for your account
Adding deletion rules to automatically delete guest data
Set up templates
User roles and permissions
Permission sets - Default user roles in Sweap
Permissions and configuration of default permission sets
User permissions and their functions in Sweap
Setting up new users
Roles and permissions
Visibility groups
Event-Ticketing - e-payment with Sweap
API and publishing package function
Implementing the event overview page within your website
Implementing the event overview page in an IHK24 website
Use Sweap's Zapier integration
Import of distributors with EVA
Import groups and committees from EVA master data
Sweap app and devices for check-in
Set up domain and e-mail address
Getting started with Sweap - Basics
Event overview and dashboard
Basic structure of the event overview
The action field and its functions
The calendar view for your events
The event dashboard - overview
Event Sustainability Widget
Basic functions
Event formats in Sweap
What are event series?
Single event creation with Sweap
Create event series in Sweap
Create sessions for your event series
Using time zones in Sweap
Duplicate an event to use it as a template
The preview mode for creating e-mails or webpages
Using the correct image sizes
Create text with the HTML-Editor
AI feature in use in HTML editor
Use placeholders in Sweap
Customize headlines and text with HTML
Linking emails and websites in Sweap
Legal notice and privacy policy
Support and data protection at Sweap
Data tracking with Sweap
Privacy policy and GDPR
Questions about security & data protection
Sweap AI - Questions about security & data protection
Increasing security - introduction of Keycloak
Session limits - session limitation
Send your feedback about Sweap
Personal settings
Search and filter functions
The search function in Sweap
Using the filter function in Sweap
Last Update and Last Reply of your guests
Best practice, online webinars and updates
Create and manage contacts and guests
Create, import and export guest information
Add guests to your list
The guest import with Excel
Edit guest information and change the status manually
Export your guestlist
Create and manage contacts
Add companions
Manage attributes for guests and divisions
Postal mail invitation and QR code
Setting up and sending e-mails
Individual salutation
The guest salutation
Create guest salutation with our salutation assistent
Use your own salutation form in your e-mails
E-mail builder
The email types and their use
The different types of email templates
The Email template LA LUNA
E-mail builder: creating e-mails
Configure emails - set up an invitation email
Call to Action Button withinin emails
Create mails more efficient with using the duplicating function
Insert links for virtual events into e-mails
Insert stock photos into emails
Testing Emails in the Editor: Here's how it works
Font types in emails
Troubleshooting for E-Mails
Opt-In states and bounces
Reduce spam probability of e-mails
Display images correctly in my email
Delivery notification and bounces in the e-mail log
Basics for the successful delivery of e-mails
Tracking email opening rates
Important information about blocked e-mail addresses - status "mailjet: preblocked
Sending out e-mails
Registration pages & Virtual event platform pages
Registration page basics
Registration page - using the Website Builder
Registration page - using the websitze wizard
Templates for your webpage
Contents and modules of a registration page
Texts, colours and design for the registration page
Settings to close the registration page - Website Wizard
Registration options settings within the Website Wizard
Embed your own font in Sweap
CSS & Java Scripts for website customisation
Header and footer within a website
Publish events on your own website
Font types in websites
Setting up the registration form
Configuration of a registration form
Add a checkbox with URL to the registration form
Show and hide form fields
Enter accompanying persons (registration form)
Virtual Event Platform
Integrations and modules for the Virtual Event Platform
Operate and monitor events with Sweap
- All Categories
- Setting up and sending e-mails
- Troubleshooting for E-Mails
- Display images correctly in my email
Display images correctly in my email
Updated by Julia Walther
You create appealing emails for your event, but then you get a feedback that the pictures of your emails cannot be displayed? There can be various reasons for this.
In the following we have compiled some reasons and suggested solutions for what you or your customers can do if the images in the e-mails are not displayed. It is usually due to the settings of your e-mail clients if images are not displayed in e-mails. Here are a few tips and tricks:
- Various e-mail programs such as Microsoft Outlook or Lotus Notes often block the automatic downloading of images in unknown e-mail messages. This is a security measure to prevent possible tracking. You can remove this automatic block using the settings of the e-mail client. Here you will find general instructions on how to remove the automatic block in Microsoft Outlook. Also, ask your guests to add your sender email address to their contacts, so that the emails you send are not classified as foreign or unknown by the email client.
- Even when using the email program Gmail, the display of image files in the emails may be blocked. In this case the HTTPS settings of the program must be switched off. You can read an explanation here.
- Another reason could be that faulty image files or incorrect links to the images were sent by you as the sender. The Sweap system will help you to upload the image files correctly and to feed them into your e-mails. When embedding images and logos during the configuration of e-mails, always use the preview function offered by Sweap so that you can check that your image files are displayed correctly. In addition, please always use the optimum image size in pixels suggested by Sweap, as this is the only way to ensure that your images are displayed correctly and without errors.
- Sometimes the problem can also be due to the browser and the settings of your Internet browser. Often these error messages occur when updating or installing a new browser. This can be the case with Internet Explorer, for example. Here too, you can change the browser settings, for example by resetting the Internet browser. You can read instructions on how to do this here.
- It may also help to delete the cookies in your browser before you try to open the image again.
- If guests on mobile devices use an e-mail client app, you can also set it to block the downloading of images. For example, there are settings that say that images from e-mails are only downloaded when using WLAN connections. This is a protective measure to reduce the consumption of mobile data volume. These settings can also be changed on your mobile devices.