Sweap set up for admins
Administrator's guide to setting up your account
General account settings
Enable AI Feature
The event tags - creation and usage
Create guest fields for your account
Adding deletion rules to automatically delete guest data
Set up templates
User roles and permissions
Permission sets - Default user roles in Sweap
Permissions and configuration of default permission sets
User permissions and their functions in Sweap
Setting up new users
Roles and permissions
API and publishing package function
Implementing the event overview page within your website
Implementing the event overview page in an IHK24 website
Use Sweap's Zapier integration
Import of distributors with EVA
Import groups and committees from EVA master data
Sweap app and devices for check-in
Set up domain and e-mail address
Getting started with Sweap - Basics
Event overview and dashboard
Basic structure of the event overview
The action field and its functions
The calendar view for your events
The event dashboard - overview
Create a new event
Using time zones in Sweap
Duplicate an event to use it as a template
The preview mode for creating e-mails or webpages
Using the correct image sizes
Create text with the HTML-Editor
AI feature in use in HTML editor
Use placeholders in Sweap
Customize headlines and text with HTML
Linking emails and websites in Sweap
Support and data protection at Sweap
Data tracking with Sweap
Questions about security & data protection
Sweap AI - Questions about security & data protection
Increasing security - introduction of Keycloak
Session limits - session limitation
Send your feedback about Sweap
Manage your user settings
Connecting Zoom to your virtual events
Multi-factor authentication with Sweap
Search and filter functions
The search function in Sweap
Using the filter function in Sweap
Last Update and Last Reply of your guests
Best practice, online webinars and updates
Create and manage contacts and guests
Create, import and export guest information
Add guests to your list
The guest import with Excel
Edit guest information and change the status manually
Export your guestlist
Create and manage contacts
Manage attributes for guests and divisions
Postal mail invitation and QR code
Setting up and sending e-mails
The guest salutation
Create guest salutation with our salutation assistent
Use your own salutation form in your e-mails
The email types and their use
The different types of email templates
The Email template LA LUNA
E-mail builder: creating e-mails
Configure emails - set up an invitation email
Call to Action Button withinin emails
Create mails more efficient with using the duplicating function
Insert links for virtual events into e-mails
Insert stock photos into emails
Send a test e-mail
Font types in emails
Troubleshooting for E-Mails
Opt-In states and bounces
Reduce spam probability of e-mails
Display images correctly in my email
Delivery notification and bounces in the e-mail log
Basics for the successful delivery of e-mails
Tracking email opening rates
Important information about blocked e-mail addresses - status "mailjet: preblocked
Sending out e-mails
Registration pages & Virtual event platform pages
Registration page basics
Registration page - using the Website Builder
Registration page - using the websitze wizard
Templates for your webpage
Contents and modules of a registration page
Texts, colours and design for the registration page
Settings to close the registration page - Website Wizard
Registration options settings within the Website Wizard
Embed your own font in Sweap
CSS & Java Scripts for website customisation
Header and footer within a website
Publish events on your own website
Font types in websites
Setting up the registration form
Configuration of a registration form
Add a checkbox with URL to the registration form
Show and hide form fields
Enter accompanying persons (registration form)
Virtual Event Platform
Integrations and modules for the Virtual Event Platform
Operate and monitor events with Sweap
Event status and the stages of your events
Postponing and cancellations of events
The confirmation status from guests
Event Insights - The key figures of your event
Sweap guestlist app and check-in
Table of Contents
Updated by Julia Walther
It can happen that you have to postpone or cancel your event - this can have very different reasons.
In this article we show you what you should consider if you have to postpone or cancel an event.
1. Postpone event
1.1 Change the date of the event
If your event has a public registration page, start by changing the date of the event.
To do this, go to your event settings and set a new start date and a new end date.
Also remember to change the content of your registration page(s) / Virtual Event Platform if necessary.
1.2 Inform your guests
To communicate a new date for your event, send your guests an email with the new information.
For guests who have already accepted, an email of the type "Reminder for confirmed guests" is the best way to do this. For guests who have not yet confirmed their attendance at the event, you should use the "Reminder to Reply" email type. With the right choice of email type, you avoid changing the status of your guests by mistake.
More about the email types and the related statuses can be found here.
It can be helpful to have your guests confirm the new date of the event or ask them to cancel if the new date does not fit.
In the best case, you send out an email that gives your guests the opportunity to confirm or cancel the event - you can also work with our placeholders.
If you want to avoid that your guests have to fill in their data on the registration page again, you can activate the function "Direct acceptance" and "Direct declining" in your email.
2. Cancel event
If you have to cancel your event, inform your guests as well as all service providers and other involved parties.
To avoid further registrations for your event, close the registration. This is the only way to prevent further guests from registering for your event.
To close the registration, go to the edit mode of your registration page and go to the settings section.
Enter the current date and time or a date from the past - your registration page is now closed.
Your registration page can still be accessed - so if you have pending responses from guests you invited by email, inform these potential guests about the current status.
You can change the text that is displayed when the registration page is closed via the registration page settings, so that you can inform potential guests about this feature.
If you have already scheduled a new event, you can also link to the new registration page via the closed registration page information.